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We offer a 30 day money back guarantee on unopened products, no questions ask.
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NOTE: THIS IS AMINDUSTRIALSUPPLY.COM on eBay'S BASIC RETURNS POLICY. THANKS!
All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. You can request a return authorization via email to: amindustrial2000@yahoo.com within the first 30 days from the date of purchase. Authorized returns are for a refund or store credit. All store credits are valid for one year. If you require assistance , please contact our Customer Service Department at 909-592-2470. Customer Service hours are 8:30AM to 5:00PM PT Monday to Friday.
Please note that if you call between Monday thru Friday from 8:30AM to 4:00PM PACIFIC TIME and the lines are busy, please leave us a message and we will promptly return your call.
Any calls or messages made during non-business hours, will be returned the following working day.
Unopened items: Unopened merchandise that can be returned to the manufacturer may be returned for a full refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before refund is given. On some products, an additional restocking fee will apply.
Opened items : Opened merchandise may be returned for a store credit less a 25% restocking fee. Exceptions may apply.
Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.
Customized Items: Any item ordered with customized specifications cannot be returned.
Freight Carrier: Always inspect your shipment BEFORE signing for it.
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